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We deliver to all EU countries.
Germany  France  UK  Holland 

Satiscaction Guarantee
We are not happy if you are not happy. Risk free shipping and easy returns. Satisfaction Guarantee.

DeliveryFew days delivery. Delivery cost: starting at 25 EUR. 
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FAQ

FAQ – Frequently asked questions

Why us
Subject:
Ceramic sinks
Delivery and returns
Why it is worth buying with us
Methods of Payment.

Ceramic Sinks

1. Are the bowls durable?
Yes, the bowls are very durable. Thanks to a technique of making the product, high quality materials and a careful process of manufacturing, the basins are exceptionally durable. We would also like to inform you that the bowls are made from ceramics and as always with products made from such a material they might get damaged due to improper use. 

2. Are the designs on the bowls resistant to abrasion?
Yes, the designs on the bowls are resistant to mechanical and chemical damage. Since each element of the design is made with use of paint, which is at the same time part of the glaze, the designs are resistant to abrasion and scratching. In case of scratching the surface of the bowl (unfortunately, titanium coating for basins has not been invented yet), the design remains intact due to the fact that the bowl was covered with a thick layer of paint/glaze. 

3. Are the sinks safe for health?
Yes, our bowls are safe for your health. All the materials and substances used in the process of manufacturing the bowls are of natural origin. The pigments included in the glaze are lead-free. 

4. Do the sinks have an overflow hole?
No, all the ceramic bowls in our shop do not have an overflow hole.

5. What is the size of the drain hole?
All the ceramic wash basins have got a standard size drain hole.

Packing scheme

7. Is it possible to see your wash basins in a regular store?
At present we do not run a offline store. However, in the nearest future we are going to exhibit individual products in the largest bathroom showrooms in Poland so that it would be easier for our customers to make a decision.

8. Will the basin be exactly like the one in the photograph?
Due to the fact that each bowl is hand painted (the design is also put on by hand) and each of them is unique, the bowl delivered to you may slightly differ from the one shown in the photograph. The differences may be visible only in tiny details of the design.  

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Our Clients in Europe


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Delivery, guarantee, returns and prices

 
1. Delivery options
In our shop there are two options of delivery available
- Courier : 30 zl for Poland and 120 zl (approximately 30 euro)  for international shipping
International deliveries are being handled by UPS. International shipping time is 2-5 days (depending on location)
- Self collection (free of charge)
You may collect the ordered product straight from our storehouse in Warsaw.

2. Shipping cost
The postage depends on the value of the order:

- Starts at 30 Euro (depending on location and size of the order). Please see the pricing over here: Delivery
 
3. Guarantee
Our products have 2 years guarantee (the guarantee does not cover damage caused by improper use).
In case of a return of a product under guarantee, we will replace it with another one, or if there are no such left in the storehouse or if it is impossible to order one from the manufacturer, we refund the whole cost  of the purchase. The goods damaged in transport may only be returned if the courier confirms that the product was defective on arrival (please remember to open the parcel in the courier's presence).
 
4. Exchange and returns
We believe that our products will fulfill all the expectations of our customers. However, we are aware  that in case of products so original and unique like ours, the decision whether to buy them or not may be difficult. Still, if you have made up your mind and bought our product, but on second thoughts you feel that it does not fulfill or suit your needs, there is an option of return or exchange  for another one (at the same price). You may return the product within 14 working days from the day of the delivery.

Returns please send on following adress:

Florisa
ul. Zwycięzców 6A/8
03-941 Warsaw, Poland


Why it is worth shopping with us

Our goal is not only to deliver you the original products of the highest quality, but also to provide you with a satisfying service and products at competitive prices. Products offered by the competition are sometimes cheaper than ours, but it does nor really mean that they are going to cost you less. Buying with us, you will definitely:
1. Not pay customs duty (customs duty is calculated and based on the cost of a given commodity and the shipment)
2. Not pay any extra VAT (added tax based on the cost of the commodity, shipment and customs duty). The VAT is imposed at customs so the prices given by our competition do not include the hidden cost. All our prices include VAT.  
Moreover:
3. You will receive the good within a few days
4. You are given a possibility of returning the good free of charge ( without giving a reason for doing so), lodging a complaint or exchanging the good if you are not satisfied with the design or the model.
5. You gain certainty that the transaction will be handled securely thanks to the systems of payment: platnosci.pl, dotpay and Paypal.
6. You may always count on us to assist you, advise you and offer discounts in case of larger orders.

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We hope that we have managed to answer most questions. However, if you still have some doubts or queries, feel free to contact us via e-mail. We will be happy to answer any questions.